Terms and Conditions

eHoliday Vouchers — Holiday Accommodation Voucher Program

These Terms and Conditions govern the use of the complimentary holiday accommodation voucher you have received. By activating your voucher, you confirm that you have read, understood, and agreed to all terms set out below. This voucher is issued by Holiday Vouchers, a division of Internet Marketing Direct Pty Ltd (ABN: 84 374 653 342), in partnership with RedeemVacations.com.

Last updated: June 2026

ELIGIBILITY & REGISTRATION

  1. No Timeshare Presentations Required

There are absolutely no timeshare presentations, sales pitches, or other obligations required to use this voucher. Your path to a well-deserved holiday is straightforward — activate online, book your dates, show up, and enjoy.

  1. Australian Residency & Age Requirement

To be eligible to use this voucher, you must be an Australian resident. At least one member of the travelling party must be 21 years of age or older. A valid government-issued photo ID and a major credit or debit card (Visa or Mastercard) are required at check-in.

This voucher is void if purchased or bartered by the recipient. It is a complimentary gift only.

  1. Distance Requirement

You must reside at least 100 miles (160 kilometres) from your chosen destination resort, measured in a straight line (as the crow flies). This condition ensures the program genuinely benefits holidaymakers rather than locals.

The participating hotels offer complimentary accommodation in the expectation that guests will spend on food, beverages, spa treatments, tours, and other on-site activities. Local guests are far less likely to do so — hence this requirement is a practical and reasonable one.

If your home address does not meet the distance requirement for your first-choice destination, please select an alternative destination from the available options.

ACTIVATION & BOOKING PROCESS

  1. How to Activate Your Voucher

To activate your voucher, visit https://eholidayvouchers.com.au/redeem and complete the registration form with your personal details, chosen destination, and voucher code. Accept these Terms and Conditions and submit the form.

Within 24–48 hours, you will receive an activation email from RedeemVacations.com. This email contains a secure link to complete your activation by paying the applicable nightly booking and service fees.

If you do not receive your activation email within 48 hours, please check your junk or spam folder first. If you still cannot locate it, contact us at [email protected].

  1. Activation Payment Window

Once you receive your activation link, you have 7 days to complete payment of the booking and service fees. If this window lapses before you complete payment, please email [email protected] with your original voucher code and our team will issue you a new activation link.

Note: Your voucher can be held for up to 18 months before you register and activate. There is no rush to activate immediately upon receiving it.

  1. Booking & Service Fees

While your accommodation is complimentary, nightly booking and service fees apply at the time of activation. Fees are charged per night and vary by destination — some locations attract higher fees than others due to differences in hotel tariffs and reservation engine charges.

The current fee for your chosen destination is clearly displayed in the registration form before you commit to anything. As booking platforms periodically adjust their fee structures, nightly fees are subject to change without notice. The fee confirmed at the time of your activation is the fee you will pay.

These fees cover: third-party reservation engine charges, travel agency administration, housekeeping and room preparation costs, and allowances for replacement of damaged or missing room amenities.

 

The nightly booking and service fee for your chosen destination is always shown upfront during registration — before you submit or pay anything.

 

  1. Advance Booking Requirement

All accommodation bookings require a minimum of 30 days advance notice. Bookings cannot be made for dates less than 30 days away from the time of booking. Plan ahead to ensure you get your preferred dates and property.

Check-in is available 7 days a week. For 3-night stays, we recommend selecting Sunday through Thursday arrival dates where possible. Friday and Saturday nights are high-demand and some hotels apply a modest surcharge for those nights. A small number of hotels in premium locations may charge a higher surcharge — this will be shown at the time of booking.

  1. Travel Window

Once your voucher has been activated (booking and service fees paid), you have 18 months from the date of activation to complete your travel. You may select your specific hotel and travel dates at any point within this window.

Note: You must choose your destination at the time of activation. Once a destination is selected and fees are paid, it cannot be changed.

ACCOMMODATION

  1. What Is Included

Your voucher entitles you to complimentary hotel accommodation (valued at $100–$300 per night) at a participating 3 to 4 star hotel or resort in your chosen destination. The nightly accommodation cost is provided free of charge.

You are responsible for all other costs associated with your trip, including but not limited to:

  • Flights and transport to and from your destination
  • Airport transfers and ground transport
  • Food and beverages (meals, room service, minibar)
  • Resort fees, where applicable (see Clause 10)
  • Gratuities and personal incidentals
  • Room upgrades or additional rooms beyond what is provided

 

  1. Resort Fees

Some participating properties charge a daily resort fee, which covers a bundle of on-site amenities available to all guests. This is an industry-standard practice and is separate from your booking and service fees. Resort fees typically include access to:

  • Wi-Fi internet
  • Gym and fitness facilities
  • Pool towels, chairs, and umbrellas
  • In-room safe and local phone calls
  • On-site parking (at select properties)

 

Not all properties charge resort fees. Where a resort fee applies, this will be disclosed to you during the booking process, before you confirm your dates.

  1. Hotel Quality & Availability

Participating properties are 3 to 4 star hotels and resorts with strong guest ratings. Examples of hotels that have been part of the program include the Novotel Surfers Paradise, Mantra Terrace Brisbane, Ramada Encore by Wyndham, Brady Hotels Central Melbourne, Mercure Canberra, Pacific Hotel Cairns, and Travelodge Hotel Perth.

The specific hotels available will vary by destination and change over time as partnerships evolve. One or two hotels per destination are typically available at any given time. The booking portal displays available properties in real time once you enter your preferred travel dates.

Hotel and destination availability is determined by multiple factors. Availability will be lower or unavailable during school holiday periods, Christmas and New Year, Easter, and any period where a major conference, expo, or large event is being held in that city (which may book out the participating hotels at short notice).

  1. Group Travel

Group travel is not permitted under this program. Only one voucher may be used per household, per hotel, per visit.

RedeemVacations.com will only honour one voucher per family or group of friends who share the same arrival and departure dates. There must be a minimum gap of 12 months between any two bookings made by the same person, family, or associated group through RedeemVacations.com.

Multiple vouchers cannot be used back-to-back at the same or different destinations.

  1. Guest Numbers & Children

Booking and service fees are charged per night. Depending on the destination and resort, your voucher may provide one or two rooms per night. Some resorts provide two rooms, which together can accommodate up to 2 adults and 2 children under 12 years of age.

Most participating hotels allow children aged under 12 to stay in the same room as adults at no extra charge, though this is subject to the individual property’s policy. Not all hotels cater for children — it is your responsibility to confirm that your chosen property is appropriate for your group before completing your booking.

If you require rooms beyond those provided by your voucher, additional rooms can be booked and paid for directly at the hotel’s standard rates.

CANCELLATIONS & CHANGES

  1. Fees Are Non-Refundable & Non-Transferable

All booking and service fees paid at activation are strictly non-refundable and non-transferable. Once activation is complete, fees cannot be refunded under any circumstances, including change of mind, illness, inability to travel, or failure to book within the 18-month window.

Once your specific travel dates and hotel have been confirmed through the booking portal, no changes to dates are permitted. Cancellation of confirmed accommodation dates will result in forfeiture of all fees paid. No-shows will also result in forfeiture of activation fees.

The accommodation inventory used in this program operates differently from standard retail hotel bookings and does not allow for the flexibility of changes or cancellations once confirmed.

  1. Destination Cannot Be Changed After Activation

The destination you select at the time of activation is final. It cannot be changed after the booking and service fees have been paid. Each participating hotel operates independently, and your booking rights are tied to the specific destination chosen at activation.

Please take care to select the right destination before confirming. Review the current fee schedule and destination options carefully.

DESTINATIONS & PROGRAM CONDITIONS

  1. Destinations Are Subject to Change

The destinations and participating hotels listed in this program are subject to change at any time without notice. Changes may occur due to hotel management or ownership changes, a hotel choosing to exit the program, or other factors outside our control.

Destinations and hotels shown on our website and promotional materials are representative examples only and do not constitute a guaranteed offering. The live listing of available destinations and hotels is always shown at the time of registration.

  1. Why Fees Are Paid Before Selecting Your Hotel

Booking and service fees are collected at activation (before you select your specific hotel and travel dates) to allow RedeemVacations.com to plan and maintain sufficient room inventory across all destinations. By confirming your chosen destination at activation, RedeemVacations.com can ensure adequate availability for the hotels in that location over the following 18 months.

This approach is what makes it possible to offer 18 months of travel flexibility while still guaranteeing room availability.

  1. No Cash Value

This voucher has no cash surrender value and cannot be exchanged for cash or credit. It is void where prohibited by law, if discontinued, or if found to have been purchased or bartered.

RedeemVacations.com reserves the right to substitute a participating hotel with an equal or comparable alternative, with the voucher holder’s approval, where the original hotel becomes unavailable.

LIABILITY & GOVERNING LAW

  1. Limitation of Liability

By activating and using this voucher, you acknowledge that you have chosen to participate in this program of your own free will. Your enjoyment, safety, and satisfaction during your holiday are your own responsibility.

Holiday Vouchers (Internet Marketing Direct Pty Ltd), RedeemVacations.com, and the participating business that provided your voucher accept no liability for any personal disappointment, financial loss, or personal injury arising during or in connection with your holiday stay.

Users agree not to hold Holiday Vouchers, Internet Marketing Direct Pty Ltd, RedeemVacations.com, or the gifting business liable for their decisions, actions, or level of satisfaction, at any time and under any circumstances.

  1. Changes to These Terms

Holiday Vouchers and RedeemVacations.com reserve the right to modify or update these Terms and Conditions at any time without prior notice. The current version of the Terms and Conditions is always available at eholidayvouchers.com.au/tc/.

Continued use of the voucher after any changes constitutes acceptance of the revised terms.

  1. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from the use of this voucher or these terms will be subject to the jurisdiction of the courts of Queensland.

CONTACT INFORMATION

Holiday Vouchers

A division of Internet Marketing Direct Pty Ltd

ABN: 84 374 653 342

PO Box 808, Paradise Point QLD 4216

Email: [email protected]

Website: eholidayvouchers.com.au

Booking Portal: redeemvacations.com