Please note: Once you have filled in the form above, we will verify your details and cross check it with the business that has provided you the free holiday vouchers.

Verification can take 24-48 hours.

Once you are verified, we will send you an email with an activation link. This activation link expires within 7 days.

Once you have activated the link/free holiday certificate, you will have 18 months to use your free holiday.

The user must reside at least 100 miles or 160 kilometers away from the destination resort of choice or choose a different resort offer from the available destination options.

FAQ’S

What does it mean that this expires in 7 days?

The certificate will expire in 7 days, however, once you activate your vacation certificate will have 18 months to travel. You may activate a certificate online by paying the resorts taxes and fees.

How do I book my travel dates after I activate?

Simply activate online by prepaying the hotel bookings and service fees associated with the destination.

After activation, login online and search for your preferred participating resort/hotel and preferred travel dates.

Please appreciate that the reason we can offer this complimentary accommodation is because for much of the year, the participating hotels & resorts have around a 30% vacancy-rate.

So they essentially forego much of their normal room-rate to participate in this program, in the hope that “non-paying” guests will consume food & beverages at the property…….therefore providing the hotels with “some” revenue.

There are understandably “some peak vacation periods” where the hotels & resorts are traditionally full or near-full – so they won’t have rooms available or perhaps there may be a modest surcharge (eg: School Holidays).

When you follow the booking procedure shown on your Vacation Accommodation Voucher, you’ll be provided a link that will enable you to select your destination (eg: Gold Coast).

Once you do this, you’ll receive an email from  Redeem Vacations, notifying you of the need to “activate” your voucher by paying the booking & service fees within 7 days.

There’s a simple reason for this. We’ve found that if people “pay the fees” within a short period, they tend to go on the holiday. And hotels WANT people to GO on holidays.

Travel can be completed within 18 months after activation.

So you can select your hotel & travel at any time within 18 months -it’s just the destination you need to choose upfront (eg: Sydney)

Travel to & from your chosen hotel or resort is not included.

Can I travel with my children?

Most rooms are for 2 to 4 occupants based on room type and availability and at least one occupant must be at least 21 years of age.

Nonetheless, we cannot guarantee that ALL hotels will cater for children. “Some” hotels choose not to, its a case of selecting hotels or resorts that suit your circumstances.

Are flights included in these certificates?
No, the flights are not included. The recipient of this certificate is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This certificate cannot be combined with any other promotional vacation offer.
What are the taxes and fees and what are they based on for the travel certificates.

The taxes and fees are to cover the local tourism and bed taxes. Tax rates can vary without notice.

Are there any other expenses/costs to use this vacation?

The recipient of this certificate will receive free room rate accommodations free of charge, which retail is valued from $100.00 per night to up to $300.00 per night, however recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable, and any other personal or miscellaneous expenses.

Resort fees are common place in the travel industry. As a matter of fact, over 96% of tourists have to pay a resort fee when they check in at most resorts. This is so common now that it’s just expected for any seasoned traveler.

Resort fees if charged cover items like: WiFi Internet Access, Local Calls. Resort amenities, Fitness centers, In-room safes, Beach Chairs, Umbrellas, Beach/pool Towels, activities and more.

Do I have to take a timeshare presentation or other sales preview in order to take advantage of this vacation certificate?

No, you will never be required to attend any sales or timeshare presentation.

Can I get together and book several rooms with others who have a certificate?
No, these certificates cannot be used for groups of more than 1 room. The hotels that are offering this promotion will honor only one package per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. There are additional costs associated with group travel. They also will not be available to use during conventions or other special events
Why do you require at least 1 person in the party being over the age of 21 and have a credit card or debit card to use the certificate?
With these promotional offer, the resorts are hoping the customers will make up for the loss in room revenue with spending on property at the restaurants, spa, casino, etc. For this reason and others they are requiring that at least 1 person in the party be over the age of 21 for all the resorts and a passport to travel if overseas, they must also have a valid major credit card to check into these resorts.
Can I resell, barter or gift the certificate?

No, you may not. This digital incentive will be considered void if bartered, swapped for services, purchased by the recipient or gifted to other organisations (profit or non profit). This action violates our terms and conditions. The agreements we maintain with our hotel and resort companies prevent us from competing against or jeopardizing their published rack rate. So the certificates cannot be sold, bartered or gifted in any way.

What type of hotels and resorts can I select from?

These hotels/resorts have 3-5 star ratings and 4 or more bubble traveler ratings on Tripadvisor.

We do not specifically name the resorts as they come and go due to availabilty.

Please appreciate that the reason we can offer this complimentary accommodation is because for much of the year, the participating hotels & resorts have around a 30% vacancy-rate.

So they essentially forego much of their normal room-rate to participate in this program, in the hope that “non-paying” guests will consume food & beverages at the property…….therefore providing the hotels with “some” revenue.

Can I cancel my activation and get my money back?

This certificate activation is FINAL & NON-REFUNDABLE.

Once dates are confirmed with the certificate no changes will be allowed. Cancellations after dates are confirmed will result in forfeiture of the activation fees. (The inventory used for these rooms are not as flexible as booking at retail rack rates, once confirmed changes will not be allowed and cancellations or no-shows will result in forfeiture of fees paid)

Can I change my mind once I have selected a destination?

Once you have selected a destination or selected a destination and paid the booking fees, you are unable to change destinations. All resorts and hotels and independant of each other.

What are the exact terms and conditions of the certificates?

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