Your Well-Deserved Break is a Few Clicks Away

Congratulations on receiving your holiday voucher! Let’s walk through the simple, three-step process to activate and book your vacation. There are NO timeshare presentations required and no other hoops to jump through. Your path to a fantastic getaway is straightforward.

Watch These Two Videos

How To Make A Booking Video: With easy step by step process

Terms & Conditions Video: For a visual explaination. Here are the full T&C’s  

Activate & Secure Your Spot

Think of this as claiming your holiday and starting your 18-month travel clock.

    • Enter Your Details: Go to the form below, provide your information, choose your desired destination, and enter your voucher code.
    • Review & Accept: Check the box to accept the Terms and Conditions, then click ‘Submit & Secure My Voucher’. Here are the full T&C’s 

Your next steps:

  • Check your inbox for the activation email from RedeemVacations.com (arrives within 48 hours).

  • Click the link in the email to activate your chosen destination.

  • Pay the booking fees online within 7 days to secure your offer.

  • Book your stay anytime within the next 18 months.

Need help? Watch our “How To Make A Booking” video on this page for a step-by-step walkthrough.

FAQ’S

Who Should I Contact When I Get Stuck Or Need Some Help?

There’s a couple of stages with regard to “activating” your Accommodation Voucher AND “booking your hotel”.

The first stage is the redemption process which is all done on this website through https://eholidayvouchers.com.au/redeem

The second stage regarding actually booking your holiday is all done on the website redeemvacations.com.

If you are having an issue with paying the booking & service fees, not receiving confirmation emails, logging onto redeemvacations.com, booking your holiday or confirming your hotel booking…….you need to fill out a support request at redeemvacations.com/contact-us

I have not received my activation email... What do I do?

If it has been more than 48 hours and you haven’t received your activation email there are 2 things you need to do. 

First please check to make sure that the email has not been picked up by a mailbox filter in your junk or spam. If it’s there, please mark the email as “Not Spam”.

If you still can’t find it please send us an email on [email protected]

We will try to get you a new activation email as soon as possible. 

I'm having an issue paying my booking & service fees?

If you are having an issue with paying your booking & service fees then it is best to talk directly to redeemvacations.com as they are the travel booking company directly involved in helping you with booking your holiday. 

Please go to redeemvacations.com/contact-us to log a support request.

If in the unlikely event that you do not hear back from Redeem Vacations for 2 business days – please send us an email on [email protected]

We can only escalate your support request as long as you have tried to rectify the issue with Redeem Vacations directly first. 

I'm having an issue booking my holiday?

If you are having an issue booking your holiday please talk directly to redeemvacations.com as they are the travel booking company directly involved in helping you with booking your holiday.

Please go to redeemvacations.com/contact-us to log a support request.

If in the unlikely event that you do not hear back from Redeem Vacations for 2 business days – please email us at [email protected] and we will escalate your support request to Redeem Vacation management.

We can only escalate your support request as long as you have tried to rectify the issue with Redeem Vacations directly first.

CONTACT US

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