PrivacY Policy

Holiday Vouchers is a division of Internet Marketing Direct Pty Ltd (ABN: 84 374 653 342). We are committed to protecting your personal information and handling it in a responsible and transparent manner, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (eholidayvouchers.com.au) or register a holiday accommodation voucher.

Last updated: June 2026

INFORMATION WE COLLECT

Personal Information

When you register your voucher or contact us, we collect the following personal information:

  • Your full name
  • Email address
  • Mobile phone number
  • The name of the business that provided your voucher
  • Your selected destination
  • Your voucher code
  • Confirmation of your age (21+) and Australian residency status

 

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, pages visited, and the date and time of your visit. This information is used for website analytics and security purposes only.

 

HOW WE USE YOUR INFORMATION

We use the personal information you provide for the following purposes:

  • To process your voucher registration and forward your details to RedeemVacations.com to facilitate your accommodation booking
  • To send you your activation email and any related booking correspondence
  • To respond to enquiries and provide customer support
  • To contact you about your booking, including any changes to availability or program conditions
  • To send you occasional updates about our program, special offers, or changes to this Privacy Policy — you may opt out of these communications at any time

 We will not use your personal information for any purpose beyond those listed above without your consent.

SHARING YOUR INFORMATION

Your personal information will be shared with RedeemVacations.com solely for the purpose of processing and facilitating your accommodation booking. This is a necessary part of delivering the service.

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

We may also disclose your information where required or permitted by law (for example, to comply with a court order or regulatory requirement).

 

OVERSEAS DISCLOSURE

When you register a voucher, your personal information is disclosed to RedeemVacations.com, an overseas-based service provider, for the purpose of processing and facilitating your accommodation booking. Personal information disclosed to RedeemVacations.com may be stored and processed outside Australia. Where this occurs, we take reasonable steps to ensure this information is handled in a manner consistent with the Australian Privacy Principles.

 

DATA SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Any sensitive information submitted through our website (including payment details processed via the booking platform) is transmitted using SSL/TLS encryption. You can verify this by checking for the padlock icon or ‘https://’ in your browser’s address bar.

Access to personally identifiable information within our organisation is restricted to staff who require it to perform their role (for example, customer service and administration personnel).

Please note that no data transmission over the internet is entirely secure. While we do our best to protect your information, we cannot guarantee absolute security.

DATA BREACH RESPONSE

We maintain a data breach response plan in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). If we become aware of a data breach that is likely to result in serious harm to affected individuals, we will assess the breach and, where required, notify both the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with our legal obligations. 

YOUR RIGHTS & CHOICES

You have the right to:

  • Access your information: request a copy of the personal information we hold about you
  • Correct your information: ask us to update or correct any inaccurate details
  • Request deletion: ask us to delete your personal information, subject to any legal or contractual obligations we may have to retain it
  • Opt out of marketing: unsubscribe from any promotional or marketing communications at any time by contacting us or using the unsubscribe link in any email

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

COOKIES & ANALYTICS

Our website uses cookies and similar tracking technologies, including third-party analytics tools such as Google Analytics via Google Tag Manager.

When you first visit our website, you will be asked to actively provide your consent before any non-essential cookies (including analytics cookies) are set. You can accept all cookies, reject non-essential cookies, or manage your preferences in detail at any time using the cookie preference tool available on our website.

Essential cookies required for the website to function correctly do not require consent and cannot be disabled.

You may also manage or clear cookies through your browser settings, however this is in addition to, not instead of, the consent controls provided on our website.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, including RedeemVacations.com. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. All updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

CONTACT US

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

 

Holiday Vouchers

A division of Internet Marketing Direct Pty Ltd

ABN: 84 374 653 342

PO Box 808, Paradise Point QLD 4216

Email: [email protected]

Website: eholidayvouchers.com.au

 

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.