Terms and Conditions

eHoliday Vouchers — Holiday Accommodation Voucher Program

These Terms and Conditions govern the use of the complimentary holiday accommodation voucher you have received. By activating your voucher, you confirm that you have read, understood, and agreed to all terms set out below.

This voucher is issued by Holiday Vouchers, a division of Internet Marketing Direct Pty Ltd (ABN: 84 374 653 342). Holiday Vouchers is the marketing agency and incentive provider for this program. Bookings, accommodation fees, and travel arrangements are handled independently by RedeemVacations.com, an unrelated third party booking platform. See Clause 20 for more detail on how this works.

Last updated: September 2026

ELIGIBILITY & REGISTRATION

1. No Timeshare Presentations Required

There are absolutely no timeshare presentations, sales pitches, or other obligations required to use this voucher. Your path to a well deserved holiday is straightforward. Activate online, book your dates, show up, and enjoy.

2. Age & Identification Requirement

At least one member of the travelling party must be 21 years of age or older. A valid government issued photo ID and a major credit or debit card (Visa or Mastercard) are required at check in.

This voucher is void if purchased or bartered by the recipient. It is a complimentary gift only.

3. How This Program Works

Participating hotels and resorts typically run at reduced occupancy for much of the year. Rather than leave rooms empty, they offer accommodation through this program at no charge, on the expectation that guests will spend on food, beverages, spa treatments, tours, and other on site extras during their stay.

This is why the accommodation itself is free, while a separate nightly booking and service fee applies to cover the cost of running the reservation (see Clause 7). It also explains why availability is tighter during peak periods, when hotels have few or no unsold rooms to offer.

4. Distance Requirement

You must reside at least 100 kilometres (160 kilometres, measured as the crow flies) from your chosen destination resort. This condition exists because the program is designed for genuine holidaymakers, not local guests who are unlikely to spend on the food, beverage, and activity revenue the participating hotels rely on.

If your home address does not meet the distance requirement for your first choice destination, please select an alternative destination from the available options.

ACTIVATION & BOOKING PROCESS

5. How to Activate Your Voucher

To activate your voucher, visit eholidayvouchers.com.au/redeem and complete the registration form with your personal details, chosen destination, and voucher code. Accept these Terms and Conditions and submit the form.

Within 24 to 48 hours, you will receive an activation email from RedeemVacations.com. This email contains a secure link to complete your activation by paying the applicable nightly booking and service fees directly to RedeemVacations.com.

If you do not receive your activation email within 48 hours, please check your junk or spam folder first. If you still cannot locate it, contact us at the email address in Clause 24.

6. Activation Payment Window

Once you receive your activation link, you have 7 days to complete payment of the booking and service fees to RedeemVacations.com. If this window lapses before you complete payment, please email us with your original voucher code and we will arrange for a new activation link to be issued.

Note: Your voucher can be held for up to 18 months before you register and activate. There is no rush to activate immediately upon receiving it.

7. Booking & Service Fees

While your accommodation is complimentary, nightly booking and service fees apply at the time of activation. These fees are charged and collected by RedeemVacations.com, not by Holiday Vouchers. We do not collect any payment from you at any stage of this program.

Fees vary by destination, reflecting differences in hotel tariffs and reservation engine charges. The current fee for your chosen destination is clearly displayed before you are asked to pay anything.

These fees cover third party reservation engine charges, travel agency administration, housekeeping and room preparation costs, and an allowance for replacement of damaged or missing room amenities. As booking platforms periodically adjust their fee structures, nightly fees are subject to change without notice. The fee confirmed at the time of your activation is the fee you will pay.

The nightly booking and service fee for your chosen destination is always shown upfront, before you submit or pay anything.

8. Advance Booking Requirement

All accommodation bookings require a minimum of 30 days advance notice. Bookings cannot be made for dates less than 30 days away from the time of booking.

Check in is available 7 days a week. For 3 night stays, we recommend selecting Sunday through Thursday arrival dates where possible. Friday and Saturday nights are high demand, and some hotels apply a modest surcharge for those nights. A small number of hotels in premium locations may charge a higher surcharge, which will be shown at the time of booking.

9. Travel Window

Once your voucher has been activated (booking and service fees paid), you have 18 months from the date of activation to complete your travel. You may select your specific hotel and travel dates at any point within this window.

You must choose your destination at the time of activation. Once a destination is selected and fees are paid, it cannot be changed (see Clause 16).

ACCOMMODATION

10. What Is Included

Your voucher entitles you to complimentary hotel accommodation (valued at $100 to $300 per night) at a participating 3 to 4 star hotel or resort in your chosen destination.

You are responsible for all other costs associated with your trip, including but not limited to:

Flights and transport to and from your destination
Airport transfers and ground transport
Food and beverages (meals, room service, minibar)
Resort fees, where applicable (see Clause 11)
Gratuities and personal incidentals
Room upgrades or additional rooms beyond what is provided

11. Resort Fees

Some participating properties charge a daily resort fee, covering a bundle of on site amenities available to all guests. This is standard industry practice and separate from your booking and service fees. Resort fees typically include access to:

Wi-Fi internet
Gym and fitness facilities
Pool towels, chairs, and umbrellas
In-room safe and local phone calls
On-site parking, at select properties

Not all properties charge resort fees. Where one applies, this will be disclosed during the booking process, before you confirm your dates.

12. Hotel Quality & Availability

Participating properties are 3 to 4 star hotels and resorts with strong guest ratings. Hotels that have been part of the program include Novotel Surfers Paradise, Mantra Terrace Brisbane, Ramada Encore by Wyndham, Brady Hotels Central Melbourne, Mercure Canberra, Pacific Hotel Cairns, and Travelodge Hotel Perth.

Available hotels vary by destination and change over time as hotel partnerships evolve. One or two hotels per destination are typically available at any given time. The RedeemVacations.com booking portal displays available properties in real time once you enter your preferred travel dates.

Availability will be lower, or unavailable, during school holiday periods, Christmas and New Year, Easter, and any period where a major conference, expo, or large event is being held in that city, which can book out participating hotels at short notice.

13. Group Travel

Group travel is not permitted under this program. Only one voucher may be used per household, per hotel, per visit.

RedeemVacations.com will only honour one voucher per family or group of friends sharing the same arrival and departure dates. There must be a minimum gap of 12 months between any two bookings made by the same person, family, or associated group through RedeemVacations.com. Multiple vouchers cannot be used back to back at the same or different destinations.

14. Guest Numbers & Children

Depending on the destination and resort, your voucher may provide one or two rooms per night. Where two rooms are provided, they can together accommodate up to 2 adults and 2 children under 12 years of age.

Most participating hotels allow children under 12 to stay in the same room as adults at no extra charge, though this is subject to the individual property's policy. Not all hotels cater for children. It is your responsibility to confirm your chosen property suits your group before completing your booking.

If you require rooms beyond those provided by your voucher, additional rooms can be booked and paid for directly at the hotel's standard rates.

CANCELLATIONS & CHANGES

15. Fees Are Non-Refundable & Non-Transferable

All booking and service fees paid at activation are non-refundable and non-transferable, except as set out in Clause 22 or where required by law. Once activation is complete, fees will not be refunded for change of mind, illness, inability to travel, or failure to book within the 18 month window.

Once your travel dates and hotel have been confirmed, no changes to dates are permitted. Cancellation of confirmed accommodation by you will result in forfeiture of all fees paid. No-shows will also result in forfeiture of activation fees.

Where a confirmed booking is cancelled or cannot be honoured due to the fault of the hotel or RedeemVacations.com, rather than the voucher holder, you should raise this directly with RedeemVacations.com in the first instance (see Clause 21).

16. Destination Cannot Be Changed After Activation

The destination you select at the time of activation is final and cannot be changed once booking and service fees have been paid. Please take care to select the right destination before confirming.

DESTINATIONS & PROGRAM CONDITIONS

17. Destinations Are Subject to Change

Destinations and participating hotels are subject to change at any time without notice, due to hotel management or ownership changes, a hotel exiting the program, or other factors outside our control.

Destinations and hotels shown on our website and promotional materials are representative examples only. The live listing of available destinations and hotels is shown at the time of registration.

18. Why Fees Are Paid Before Selecting Your Hotel

Booking and service fees are collected at activation, before you select your specific hotel and travel dates. This allows RedeemVacations.com to plan and maintain sufficient room inventory across all destinations, and to ensure adequate hotel availability in your chosen destination over the following 18 months. This is what makes it possible to offer 18 months of travel flexibility while still guaranteeing room availability.

19. No Cash Value

This voucher has no cash surrender value and cannot be exchanged for cash or credit. It is void where prohibited by law, if discontinued, or if found to have been purchased or bartered.

RedeemVacations.com reserves the right to substitute a participating hotel with an equal or comparable alternative, with the voucher holder's approval, where the original hotel becomes unavailable.

ROLES, COMPLAINTS & LIABILITY

20. Our Role In This Program

Holiday Vouchers (Internet Marketing Direct Pty Ltd) is the marketing agency and incentive provider for this program. We issue the voucher and refer you to the booking platform. We do not collect any money from you at any stage, do not operate the booking system, and do not own or manage any participating hotel.

RedeemVacations.com is an independent third party responsible for the booking platform, collection of booking and service fees, and coordination with participating hotels. Participating hotels are independently owned and operated and are responsible for the accommodation and guest experience they provide.

21. Complaints & Disputes

If your complaint relates to the booking process, fees charged, or the booking platform, contact RedeemVacations.com directly.

If your complaint relates to your stay, the room, or service at the property, contact the hotel directly, as they are best placed to resolve it.

If you are unsure who to contact, or your complaint relates to how your voucher was issued or marketed, contact us at the email address in Clause 24 and we will point you to the right party.

22. Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

Subject to that, by activating and using this voucher you acknowledge that you have chosen to participate in this program of your own free will. Your enjoyment, safety, and satisfaction during your holiday are your own responsibility.

To the extent permitted by law, Holiday Vouchers (Internet Marketing Direct Pty Ltd) accepts no liability for any personal disappointment, financial loss, or personal injury arising during or in connection with your holiday stay, your booking, or your dealings with RedeemVacations.com or any participating hotel. Holiday Vouchers is not a party to the booking contract between you, RedeemVacations.com, and the participating hotel.

23. Changes to These Terms

Holiday Vouchers reserves the right to modify or update these Terms and Conditions at any time without prior notice. The current version is always available at eholidayvouchers.com.au/tc/. Continued use of your voucher after any changes constitutes acceptance of the revised terms.

24. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from the use of this voucher or these terms will be subject to the jurisdiction of the courts of Queensland.

CONTACT INFORMATION

Holiday Vouchers A division of Internet Marketing Direct Pty Ltd ABN: 84 374 653 342 PO Box 808, Paradise Point QLD 4216 Website: eholidayvouchers.com.au

Booking Platform (RedeemVacations.com) For booking, fee, and reservation enquiries: redeemvacations.com