Your Free Holiday
Accommodation

Once you receive your hliday voucher, you can hold onto it for 18 months before you proceed to activate your holiday voucher. Once you are ready to activate your holiday voucher, simply go to https://eholidayvouchers.com.au/redeem/ (this page) and fill in the form with your details and the barcode.

Our team will review your application, and send you an activation link for the desired destination you have chosen within 24-48 hours. 

If by chance you do not receive your activation link within this period, please check your SPAM folder. If it’s not there, please send us an email on [email protected] to inform our team. 

Each activation link have 7 days to activate it by paying the booking and service fees online. If you miss that window, don’t panic — simply contact [email protected] with your original voucher code and the team can issue you a new activation link.

After activation, you’ll have a generous 18 months to plan and take your trip, so there’s no need to rush into booking specific dates straight away.

ℹ️  Activate promptly to lock in your 18-month travel window, then take your time choosing the perfect dates.

While your room accommodation is complimentary (valued at $100–$300 per night), there are standard booking and service fees payable at activation. These start from around US$37 per night and vary depending on the destination and resort. Some resorts provide you 2 rooms and can sleep up to two adults and 2 children. 

These fees are a normal part of the travel industry — similar to the booking fees you’d encounter on platforms like Expedia, Trivago, or Booking.com. They cover reservation processing, travel agency fees, and housekeeping costs.

The exact amount will be clearly displayed during the activation process when you select the desired destination and before you commit to anything.

You’ll need to book a minimum of 30 days in advance of your travel dates. This lead time allows participating resorts to manage their room inventory efficiently. Last-minute bookings are not available under this program, so plan ahead for the best selection.

There’s a wide range of Australian destinations to choose from, including:

• Sydney, Melbourne, Brisbane, Gold Coast, Cairns, Perth, Adelaide, Canberra, Port Douglas, Byron Bay, Newcastle, Mackay, Rockhampton, Townsville, Great Ocean Road and others. 
• New Zealand destinations are also available — Auckland, Wellington, Christchurch, Dunedin, Rotorua, Marlborough, and Bay of Plenty.
• If you’d prefer to venture further afield, international destinations include Bali, Phuket, Koh Samui, Fiji, Hawaii, Vanuatu, Boracay (Philippines), and Greece, among others.

ℹ️  Destinations and available properties are subject to change. The full list of hotels and resorts is displayed after you activate your voucher and enter your travel dates.

Participating properties are 3 to 4 star hotels and resorts with strong TripAdvisor ratings (4+ bubbles). Examples of properties that have been part of the program include:

• Novotel Surfers Paradise, Gold Coast
• Mantra Terrace Brisbane
• Ramada Encore by Wyndham, Canberra
• Brady Hotels Central Melbourne
• Mercure Canberra
• Pacific Hotel Cairns
• Travelodge Hotel Perth

The specific properties available will vary over time as hotel partnerships change, so the full, up-to-date list is shown once you log into the booking portal.

Peak periods such as school holidays and the Christmas–New Year period may have limited or no availability at participating hotels. Availability is ultimately determined by each individual hotel or resort at the time of booking.

For the widest choice of dates and properties, it’s best to plan your trip during off-peak times and book as early as possible within your 18-month window.

Most resorts accommodate 2 to 4 guests, depending on the property. However, not all participating hotels cater specifically to families or children, so it’s important to check that your chosen property suits your group when browsing the booking portal.

If you need more rooms, you can easily pay a little extra when making your booking. Group bookings across multiple rooms under this program are not permitted.

Yes — at least one member of the travelling party must be aged 21 or over and must present a valid credit or debit card at check-in. This is a standard hotel requirement to cover any incidental charges that may be incurred during the stay (such as room service, minibar items, or potential damage). The card is typically pre-authorised rather than charged immediately.

Some properties may charge a resort fee — a daily charge that covers a bundle of amenities available to all guests. This is a common practice in the hotel industry, particularly at larger resorts. Resort fees typically cover things like:

• Wi-Fi access
• Gym and fitness centre access
• Pool towels, chairs, and umbrellas
• In-room safe and local phone calls
• On-site parking

Not all properties charge resort fees. Where they do apply, they’ll be disclosed during the booking process so you know exactly what to expect before you confirm.

No — once you activate your voucher and select a destination, that destination cannot be changed. Each participating resort operates independently, and the booking rights are tied to the specific destination you choose at activation. Take your time to choose wisely before confirming.

Don’t stress — simply send an email to [email protected] with your original voucher code. The team will cross check everything first, then issue you a new activation link so you don’t miss out on your holiday.

The first thing to do it contact your bank. From time to time, banks block payments as a precaution. 

Alternatively, try using another card from a different bank. 

If you are still having an issue with paying your booking & service fees then it is best to talk directly to redeemvacations.com as they are the travel booking company directly involved in helping you with booking your holiday. 

Please go to redeemvacations.com/contact-us to log a support request.

If in the unlikely event that you do not hear back from Redeem Vacations for 2 business days – please send us an email on [email protected]

We can only escalate your support request as long as you have tried to rectify the issue with Redeem Vacations directly first.

If you are having an issue booking your holiday please talk directly to redeemvacations.com as they are the travel booking company directly involved in helping you with booking your holiday.

Please go to redeemvacations.com/contact-us to log a support request.

If in the unlikely event that you do not hear back from Redeem Vacations for 2 business days – please email us at [email protected] and we will escalate your support request to Redeem Vacation management.

We can only escalate your support request as long as you have tried to rectify the issue with Redeem Vacations directly first.

For any questions, concerns, or support with your voucher, reach out to the Holiday Vouchers team directly:

• Email: [email protected]

All other issues including:

If you are having an issue with paying the booking & service fees, not receiving confirmation emails, logging onto redeemvacations.com, booking your holiday or confirming your hotel booking…….you need to fill out a support request at redeemvacations.com/contact-us

The complete terms and conditions are available at:

Terms and Conditions

It’s worth reading these before activating your voucher so you’re fully across all the conditions that apply.